Youveda Help Center
Frequently Asked Questions
Hello! Welcome to our Frequently Asked Questions section. We crafted this FAQ page to answer many of the frequently asked questions we were asked along the way. We hope you find this section helpful, however, if you don’t see the answers to your questions listed below, please feel free to contact us at firstname.lastname@example.org or via phone at 1-855-968-8332.
How Do Orders Work?
Unfortunately, once an order is transmitted to our system, it cannot be cancelled. However, if your order has not already been processed and packed, you will be able to cancel it by emailing email@example.com or by calling the toll free number. We will do everything we can to make things right in case you change your mind. We practice fair policies and want to make sure we do the right thing. If any further questions persist, feel free to call us at 1-855-968-8332 and a friendly and helpful customer service advocate will be happy to help you out!
If for any reason you are not completely satisfied with our products, you can return the item within 30 days of purchase for a 100%, no questions asked full refund, credit or a product replacement. After 30 days and up to 90 days post-purchase, you may contact firstname.lastname@example.org to return the remaining sellable portion of the product for a full refund, minus shipping and handling charges incurred.
Please note that this policy applies to the first three months of purchase. After this given period, no returns will be accepted.
Kindly fill out the following form to being the return process: youveda.com/returns
All the items must be returned to the following address:
℅ Metro Pack, Inc
37 Jeanne Drive
Newburgh, NY 12550
Please make sure when returning products that they are suitably packed.
We understand and respect that each individual is very unique and what may work for some may not work for others. If our products did not get you the results you were looking and you are still looking for alternative and holistic ways to improve your health, feel free to call us at the toll free number provided.
Our vision is to help create a happier, healthier world using the intelligence of Mother Nature and even if our products were not able to achieve this for you, we would be more than happy to suggest visiting a Naturopathic Physician in or around your area.
If any further questions persist, feel free to call us at 1-855-968-8332 and a friendly and helpful customer service advocate will be happy to help you out!
However, we do not re-use or re-sell anything once it ships from our warehouse. This allows us to maintain the integrity of our products, ensures health and safety of our current and future customers. We strictly follow FDA & GMP guidelines for returned and disposal of product post return.
You can modify your account settings any time. Just log into www.youveda.com and visit your “My Profile” page, where you can update your address and personal information.
To confirm that a secure connection is being used, you should see https://youveda.com/… in the URL. The “https” indicates that your connection is using SSL.
Your credit card is charged at the time of your purchase. For subscription orders, you are charged once a month on your billing day. Please note that we send out reminder emails a few days before the renewal date of your subscription order; so, you have time to change or cancel your subscription.
If you are not receiving these emails, please check your spam folder. If you find our emails there for some reason please mark them as “NOT SPAM”. YouVeda is not responsible for customers entering their email address incorrectly, signing up with an email address they do not actively use, or for customers who enter their shipping address incorrectly.
At YouVeda, protecting and honouring Mother Nature and the environment is of highest priority. When we evaluate sustainability, we consider a product’s raw materials source, manufacturing methods, and shipping methods. Sure, we could cut corners, but if it means compromising our commitment to the environment, we won’t.
Please visit the following page to learn more about our procurement process and how we honour Mother Nature & create a sustainable sourcing process. About Youveda
Our shipping boxes and sachet holder boxes are likewise FSC-certified, 100% post-consumer recycled, and 100% recyclable. FSC-certified paper promotes good forest management that ensures sustainability, wildlife and stream preservation.
FSC follows a strict set of standards to be environmentally and socially responsible and ensures that paper mills are following strict procedures in managing their forests. The packets which hold the products are not recyclable yet, but we are always looking for environmentally friendly alternatives.
Please allow up to two business days to process your order from the day it was received. Our transportation partners do not process orders on the weekend. Therefore, if you place an order on Friday, you may experience a delay between your “order-shipped” confirmation email and the actual shipment of your order.
Estimated Shipping Times:
- East Coast – 1-3 days
- West Coast – 3-5 days
- Alaska & Hawaii – 5-7 days
- International – 5-7 days or longer depending on the country
We partner with FedEx, UPS and USPS to ensure your products arrive quickly. As soon as your product ships we’ll email you the tracking information. If you have any trouble locating your order, please send us an email at email@example.com.
We currently ship throughout the United States, Alaska & Hawaii. Internationally, we ship to; Argentina, Australia, Austria, Canada, Chile, Finland, Germany, India, Ireland, New Zealand, Norway, Switzerland and the United Kingdom.
We can ship to certain other international locations too, but for that, kindly send us an email at firstname.lastname@example.org or feel free to give us a call. For shipping internationally, we first need to verify if the importing country will allow dietary supplements to enter, otherwise, your shipment can sit at customs or may simply get returned.
PLEASE NOTE: For all International Orders – Customer’s assume responsibility for any duties/taxes that may be incurred from customs within their respective country.
Yes, a majority of our products offer free shipping, within the United States. If shipping is included, shipping charges will be calculated at time of checkout.
Please note that we do not offer free shipping for international orders.
If you are pregnant, planning to become pregnant, or breastfeeding, we can provide a recommendation through our trained medical professionals that supports your needs.This can be done by emailing us at email@example.com
Californians are no stranger to these warnings, as they are posted in hotels, gas stations, and coffee shops. These are also found on many products they encounter on a daily basis.
One example of this is lead. The proposition 65 limit for lead is 0.5 mcg per day. The US Environmental Protection Agency’s (EPA) safe limit for lead in drinking water is 15 mcg/L. This means that about 1/4 cup of the water considered safe by the EPA would bring you beyond the safe daily limit according to Prop 65. Additionally, many foods contain a naturally-occurring lead from soil but are not subject to be labelled with the Prop 65 warning. One ounce of dark chocolate contains about 0.6 mcg of lead, which would also exceed the safe limit of lead by Prop 65 standards. We raise this comparison not to scare you, but to put into perspective how the standard set by Proposition 65 is extremely low. Good quality supplement manufacturers take every precaution possible to ensure a safe product. We are confident in our brand and care very much about delivering products that are not only safe, but also beneficial to consumer health. If you see the Prop 65 warning on a product, it demonstrates that that company is compliant with the law – which is really a very good sign.
The State of California requires dietary supplement companies to label products containing ingredients on their list with the following warnings: WARNING: THIS PRODUCT [MAY] CONTAIN[S] CHEMICALS KNOWN TO THE STATE OF CALIFORNIA TO CAUSE CANCER AND BIRTH DEFECTS OR OTHER REPRODUCTIVE HARM.
If you are still concerned about any change in the appearance of your supplements please contact us at your convenience via firstname.lastname@example.org.
Our customer service representatives are available via phone Mondays – Fridays from 8 am until 6 pm EST and on Saturdays from 8 am until 2 pm EST and closed on Sundays!
If you have any questions about the website, our app or are experiencing any technical difficulties, please email us at email@example.com with the subject “technical support,” and we will get back to you as quickly as possibly. Generally, we try to resolve technical matters within the same business day, as we understand how frustrating this can be. In case you do not hear back from us within the same business day, rest assured we will get back to you the next business day.