Youveda Help Center

Unfortunately, once an order is transmitted to our system, it cannot be cancelled. However, if your order has not already been processed and packed, you will be able to cancel it by emailing customerservice@youveda.com or by calling the toll free number. We will do everything we can to make things right in case you change your mind. We practice fair policies and want to make sure we do the right thing. If any further questions persist, feel free to call us at 1-855-968-8332 and a friendly and helpful customer service advocate will be happy to help you out!

If for any reason you are not completely satisfied with our products, you can return the item within 30 days of purchase for a 100%, no questions asked full refund, credit or a product replacement. After 30 days and up to 90 days post-purchase, you may contact customerservice@youveda.com to return the remaining sellable portion of the product for a full refund, minus shipping and handling charges incurred.

Please note that this policy applies to the first three months of purchase. After this given period, no returns will be accepted.

Kindly fill out the following form to being the return process: youveda.com/returns

All the items must be returned to the following address:

YouVeda
℅ Metro Pack, Inc
37 Jeanne Drive
Newburgh, NY 12550

Please make sure when returning products that they are suitably packed.

We understand and respect that each individual is very unique and what may work for some may not work for others. If our products did not get you the results you were looking and you are still looking for alternative and holistic ways to improve your health, feel free to call us at the toll free number provided.

Our vision is to help create a happier, healthier world using the intelligence of Mother Nature and even if our products were not able to achieve this for you, we would be more than happy to suggest visiting a Naturopathic Physician in or around your area.

If any further questions persist, feel free to call us at 1-855-968-8332 and a friendly and helpful customer service advocate will be happy to help you out!

Once a product is returned to YouVeda and has been marked as, “return to sender” or “refused” due to our policies we will either dispose of the product or evaluate the unused and unopened portion of the product. Sometimes we do donate the supplements to one of our charities.
However, we do not re-use or re-sell anything once it ships from our warehouse. This allows us to maintain the integrity of our products, ensures health and safety of our current and future customers. We strictly follow FDA & GMP guidelines for returned and disposal of product post return.

You can modify your account settings any time. Just log into www.youveda.com and visit your “My Profile” page, where you can update your address and personal information.

You can modify your subscription at any time. Just log on to www.youveda.com, go to your account page, and click on Subscriptions, where you can skip a month, set your regular bill day, and set your subscription frequency. If you have issues with your account page and setting changes, please contact us at customerservice@youveda.com.

Yes! You can modify your subscription to include new products whenever you want. You can also place a one-time order of any product without being enrolled in a subscription plan.

Simply go to your My Account page and click on ‘Subscriptions’ and choose to skip a month or change your subscription frequency to every one, two, or three months. If none of these options work for you, feel free to cancel your subscription and start it up again when you are ready to get new products or contact customerservice@youveda.com for further assistance.

We currently accept Visa, MasterCard, American Express, and Discover. We will include Paypal, Apple Pay and Amazon Pay as payment options in the near future.

Absolutely! YouVeda uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions. All of the forms on our site are secured with SSL technology so your personal information stays safe and out of malicious hands.
To confirm that a secure connection is being used, you should see https://youveda.com/… in the URL. The “https” indicates that your connection is using SSL.

Your credit card is charged at the time of your purchase. For subscription orders, you are charged once a month on your billing day. Please note that we send out reminder emails a few days before the renewal date of your subscription order; so, you have time to change or cancel your subscription.

If you are not receiving these emails, please check your spam folder. If you find our emails there for some reason please mark them as “NOT SPAM”. YouVeda is not responsible for customers entering their email address incorrectly, signing up with an email address they do not actively use, or for customers who enter their shipping address incorrectly.

Currently, this is not something we offer; however, we are exploring this concept to make it as easy for our customers and for us to implement. Kindly stay tuned for referral bonus details.

At YouVeda, protecting and honouring Mother Nature and the environment is of highest priority. When we evaluate sustainability, we consider a product’s raw materials source, manufacturing methods, and shipping methods. Sure, we could cut corners, but if it means compromising our commitment to the environment, we won’t.

Please visit the following page to learn more about our procurement process and how we honour Mother Nature & create a sustainable sourcing process. About Youveda

Our shipping boxes and sachet holder boxes are likewise FSC-certified, 100% post-consumer recycled, and 100% recyclable. FSC-certified paper promotes good forest management that ensures sustainability, wildlife and stream preservation.

FSC follows a strict set of standards to be environmentally and socially responsible and ensures that paper mills are following strict procedures in managing their forests. The packets which hold the products are not recyclable yet, but we are always looking for environmentally friendly alternatives.

Our shipping boxes and sachet box holder can be recycled with your other paper products (mixed paper). The jute bags which arrive upon shipping and have an aroma can be reused. The capsule packets need be thrown away as per normal waste procedures.

Please allow up to two business days to process your order from the day it was received. Our transportation partners do not process orders on the weekend. Therefore, if you place an order on Friday, you may experience a delay between your “order-shipped” confirmation email and the actual shipment of your order.

Estimated Shipping Times:

• East Coast – 1-3 days
• West Coast – 3-5 days
• Alaska & Hawaii – 5-7 days
• International – 5-7 days or longer depending on the country

We partner with FedEx, UPS and USPS to ensure your products arrive quickly. As soon as your product ships we’ll email you the tracking information. If you have any trouble locating your order, please send us an email at customerservice@youveda.com.

Your tracking number will appear as a link in your order confirmation email once your order has been shipped. If you’re having trouble locating your shipment, email customerservice@youveda.com and we will be happy to assist you.

We currently ship throughout the United States, Alaska & Hawaii. Internationally, we ship to; Argentina, Australia, Austria, Canada, Chile, Finland, Germany, India, Ireland, New Zealand, Norway, Switzerland and the United Kingdom.

We can ship to certain other international locations too, but for that, kindly send us an email at customerservice@youveda.com or feel free to give us a call. For shipping internationally, we first need to verify if the importing country will allow dietary supplements to enter, otherwise, your shipment can sit at customs or may simply get returned.

PLEASE NOTE: For all International Orders – Customer’s assume responsibility for any duties/taxes that may be incurred from customs within their respective country.

Yes, a majority of our products offer free shipping, within the United States. If shipping is included, shipping charges will be calculated at time of checkout.

Please note that we do not offer free shipping for international orders.

Yes we do!

We take great care in packaging your order as securely as possible. In the unlikely event that your product does arrive damaged, please let us know within 10 days of delivery by emailing our customer service team at customerservice@youveda.com and please attach photos.

It is the responsibility of customers to ensure that their FedEx, UPS and USPS carriers have a secure system for delivering packages. If you are concerned that your mail carrier made an error, please report your missing package with a detailed description of the event to customerservice@youveda.com within 10 days of delivery.

You can update your shipping (and billing) information easily anytime on your subscription page. If you realized you entered the incorrect address information after an order has been shipped, we will not be able to re-route it or make any adjustments, so hopefully, you catch the error beforehand. YouVeda is not responsible for customers entering their shipping address incorrectly or failing to update their address if they move. That being said, we want you to get what you ordered; so, reach out to our customer service representative and we will see how we can help!

First and foremost, congratulations during this very exciting time. We always recommend you check with your healthcare practitioner on whether or not you personally should use Youveda® products while pregnant or breastfeeding.
If you are pregnant, planning to become pregnant, or breastfeeding, we can provide a recommendation through our trained medical professionals that supports your needs.This can be done by emailing us at customerservice@youveda.com

Although, YouVeda products are primarily designed for adults, if you are interested in seeing if your kids can consume our products, please feel free to send us an email at customerservice@youveda.com to be connected to one of our trained medical professionals.

Please watch our video which explains our sourcing and procurement process here: About Youveda

Currently, our products are not yet Kosher certified, but stay tuned!

We are so glad you asked this question because we are so passionate about honouring Mother Nature and making our products in a sustainable way. Please watch this animated video which explains exactly how we make our products, how everything works together and how Ayurveda influences everything we do at About Youveda

In 1986, California voters approved an initiative to address concerns about unintended exposure to toxic chemicals. Proposition 65 (also known as the Safe Drinking Water and Toxic Enforcement Act of 1986) requires the State to publish a list of chemicals known to cause cancer, birth defects or other reproductive harm. There are over 800 chemicals on this list including lead and mercury. Proposition 65 requires businesses to notify Californians about significant amounts of chemicals in the products that they purchase. Prop 65 also prevents businesses from knowingly discharging toxic compounds into drinking water or onto land where they can pass into drinking water. The intent is that this information enables California residents to make informed decisions about protecting themselves from exposure to these chemicals.
Californians are no stranger to these warnings, as they are posted in hotels, gas stations, and coffee shops. These are also found on many products they encounter on a daily basis.

One example of a nutrient possibly requiring labelling is vitamin A, if it is above a certain level in a supplement. Additionally, many plant-based foods, even when grown organically, can contain lead and mercury due to absorbing low amounts that are naturally occurring in soil.

A Prop 65 warning does not mean that a product will cause cancer or reproductive harm when used as directed. For example, for reproductive toxins, the warning level is 1000 times lower than the lowest level at which animal studies reported no reproductive health effect. At this dose, the risk of harm may be very low, yet a product still requires the Prop 65 warning.
One example of this is lead. The proposition 65 limit for lead is 0.5 mcg per day. The US Environmental Protection Agency’s (EPA) safe limit for lead in drinking water is 15 mcg/L. This means that about 1/4 cup of the water considered safe by the EPA would bring you beyond the safe daily limit according to Prop 65. Additionally, many foods contain a naturally-occurring lead from soil but are not subject to be labelled with the Prop 65 warning. One ounce of dark chocolate contains about 0.6 mcg of lead, which would also exceed the safe limit of lead by Prop 65 standards. We raise this comparison not to scare you, but to put into perspective how the standard set by Proposition 65 is extremely low. Good quality supplement manufacturers take every precaution possible to ensure a safe product. We are confident in our brand and care very much about delivering products that are not only safe, but also beneficial to consumer health. If you see the Prop 65 warning on a product, it demonstrates that that company is compliant with the law – which is really a very good sign.

The State of California requires dietary supplement companies to label products containing ingredients on their list with the following warnings: WARNING: THIS PRODUCT [MAY] CONTAIN[S] CHEMICALS KNOWN TO THE STATE OF CALIFORNIA TO CAUSE CANCER AND BIRTH DEFECTS OR OTHER REPRODUCTIVE HARM.

We put great care into our protective packaging to ensure optimal freshness. Simply keep our products in a cool, dry location, away from heat, sun, or moisture. Keep your products on your kitchen countertop as a daily reminder to get your nutritional boost!

We use innovative packaging to keep our products fresh and safe. For optimal efficacy, we encourage you to use the products within the month you receive them, but our products have a shelf life for at least 24 months from manufacturing. You can also refer specifically to the pouches and boxes for specific expiration dates.

YouVeda products are intended to complement, not replace, healthful eating. For maximum health benefits, we recommend you eat a diet that is suitable for your body and individual needs.

Please know that due to the nature of herbs and extracts used in the formulation and most of our herbs sourced wild-harvested, meaning they grow as Mother Nature intends them to grow in a sustainable way, slight changes in colour are normal part of herbs and botanicals.
If you are still concerned about any change in the appearance of your supplements please contact us at your convenience via customerservice@youveda.com.

Although, we recommend you follow one supplement regimen, so as to not confuse or overload your body at once, it is possible to combine what you are currently taking with YouVeda products with the proper guidance. For this, we suggest you email us at customerservice@youveda.com and request to be connected to one of our medical professionals who can assist you in understanding what you are currently taking and how that can be combined with YouVeda products.

Our doctors who formulated the supplements recommended that you remain on a daily vitamin and supplement regimen for at least 90 days to fully realize the positive health benefits, although generally, you will experience benefits much sooner.

Our customer service team is very knowledgeable and can help you answer questions not outlined in our FAQ. Simply email customer support at customerservice@youveda.com, or call 1-855-968-8332 for immediate assistance.

Our customer service representatives are available via phone Mondays – Fridays from 8 am until 6 pm EST and on Saturdays from 8 am until 2 pm EST and closed on Sundays!

If you have any questions about the website, our app or are experiencing any technical difficulties, please email us at customerservice@youveda.com with the subject “technical support,” and we will get back to you as quickly as possibly. Generally, we try to resolve technical matters within the same business day, as we understand how frustrating this can be. In case you do not hear back from us within the same business day, rest assured we will get back to you the next business day.